Vivint Smart Home Review - Technology & Telecom MLM | Trust Score & Ratings

Founded1999

HeadquartersProvo, Utah, USA

Trust Score89/100

About Vivint Smart Home

Vivint Smart Home is a technology and telecom company based in Provo, Utah, founded in 1999. They specialize in smart home security systems, offering a range of innovative products designed to enhance home safety.

The business model operates on a multi-level marketing (MLM) structure, where independent distributors earn income through personal sales and team-building efforts. They can earn retail profits ranging from 20-40%, along with various bonuses based on sales volume and leadership achievements.

Currently, Vivint Smart Home has a B+ rating from the BBB and a Trustpilot score of 3.3/5. While their income disclosure shows a concentration of earnings among top distributors, the overall risk level is considered low, making it a potentially solid option for those interested in network marketing.

Pros and Cons

✓ Pros

Established company
Vivint has been around since 1999, which gives it a level of stability and experience in the smart home market.
Diverse income streams
Their compensation plan offers multiple ways to earn, including retail profit and team commissions, which can be appealing for ambitious distributors.
Low risk level
With a low risk level score, it's less likely to be a scam compared to some other MLMs.
B+ BBB rating
A B+ rating from the Better Business Bureau shows that they handle customer complaints better than many other companies.
Trust Score of 85/100
This high trust score indicates a generally positive perception among consumers.

✗ Cons

Top earner concentration
The income disclosure reveals that most earnings go to a small percentage of top earners, which means many won't make significant money.
Monthly purchase requirements
Distributors must meet monthly purchase requirements to qualify for full commissions, which can add financial pressure.
Mixed Trustpilot reviews
With a 3.3/5 rating on Trustpilot, experiences can vary widely, hinting at potential customer service issues.
High competition
The smart home market is crowded, making it tough for new distributors to stand out and succeed.
Sales-focused culture
The emphasis on sales and recruitment can create a high-pressure environment that's not for everyone.

Verdict: Vivint Smart Home has some solid advantages, especially for those who thrive in sales. However, the income structure and competitive nature could deter many potential distributors. Proceed with caution and do thorough research before diving in.

Best for: This might be a good fit for motivated salespeople who enjoy networking and are comfortable with the smart home tech. If you're looking for a low-pressure, easy-going venture, you might want to steer clear.

Risk Analysis

Vivint Smart Home has a low risk profile, but potential recruits should be aware of income concentration among top earners and monthly purchase requirements for full commissions. The compensation plan offers multiple income streams, but success may be challenging for average participants.

Key Concerns

Top earner concentration moderate
Income disclosure shows a significant percentage of income is earned by a small number of top earners.
Monthly purchase requirements moderate
Distributors must meet monthly purchase quotas to qualify for full commissions, which can lead to financial strain.

Positive Indicators

Compensation plan with multiple income streams
The plan includes retail profit, bonuses for personal sales, and team commissions, which can provide opportunities for earnings.
B+ BBB rating
This reflects a relatively good track record with customer complaints and business practices.

Consumer Advice: If you're considering joining Vivint, weigh both the potential for rewards against the risks. Make sure you understand the income disclosure and consider whether you can comfortably meet the monthly purchase requirements.

Frequently Asked Questions About Vivint Smart Home

Is Vivint Smart Home a legitimate MLM company?

Yes, Vivint Smart Home is a legitimate MLM company. Founded in 1999 and headquartered in Provo, Utah, it’s been around for quite a while. They focus on smart home technology and security systems, so their offerings are real products.

What products does Vivint Smart Home sell?

Vivint Smart Home sells a range of smart home products. These include security cameras, smart locks, and home automation systems. They aim to provide comprehensive home security and convenience.

How much can you make with Vivint Smart Home?

Income potential with Vivint Smart Home can vary widely. Their compensation plan allows for earnings through retail profit, bonuses, and team commissions. However, their income disclosure shows that the top earners make a significant portion of total earnings.

Are there complaints about Vivint Smart Home?

Yes, there are some complaints about Vivint Smart Home. Customers often mention issues with customer service and installation. Their BBB rating is a B+, which reflects a decent but not perfect track record.

What is the compensation plan for Vivint Smart Home?

Vivint Smart Home has a multi-level compensation plan. You can earn retail profits, monthly bonuses based on personal sales, and commissions from team sales. They also offer leadership bonuses and a Fast Start Bonus for new recruits.

How much does it cost to join Vivint Smart Home?

The cost to join Vivint Smart Home isn’t publicly listed. Typically, MLMs may require an initial investment in products or training materials, so it’s good to reach out directly to get the most accurate information.

What is Vivint Smart Home's BBB rating?

Vivint Smart Home currently has a BBB rating of B+. This rating indicates they’ve addressed some complaints but still have room for improvement. It’s a decent score, but it’s worth doing your research.

What is the Trustpilot score for Vivint Smart Home?

Vivint Smart Home has a Trustpilot score of 3.3 out of 5. This suggests mixed reviews, with some customers satisfied while others express concerns about their experiences.

What are some alternatives to Vivint Smart Home?

Alternatives to Vivint Smart Home include companies like ADT, Ring, and SimpliSafe. Each has its own offerings and pricing, so it’s worth comparing their features and customer reviews to find what fits best for you.

Compensation Plan

Plan Type

This is a multi-level compensation plan. That means you can earn money not just from your own sales but also from the sales made by the people you bring into the business.

How Earnings Work

Retail Profit (20-40%): You make money by selling Vivint products directly to customers. You keep 20-40% of the sale price as profit.
Personal Volume Bonus: If you hit certain sales targets each month, you get a bonus based on how much you sell.
Team Commission: You earn a percentage on sales made by your team, which includes people you've recruited and their recruits.
Leadership Bonus: If you reach higher ranks (more on that later), you can earn extra money just for being a leader.
Fast Start Bonus: When you bring in new distributors who hit their sales goals quickly, you get a one-time bonus.

Qualifications

You need to hit a monthly sales minimum to earn full commissions.
As you want to climb the ranks (like Consultant, Manager, or Executive), you’ll need to meet specific sales and recruitment goals.